Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Self-Isolating - Do you need something to do?
- New
30/03/2020
Discover a wide range of support, activities, tips and things you can do while self isolating or keeping a social distance. Website: www.yourwellbeingbedfordshire.org.uk Read more
COVID-19 Patient FAQs
- New
25/03/2020
What Is The Coronavirus (COVID-19)? COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus. How I can avoid catching / spreading the virus? The Government has issued a statement advising every Read more
Important Information
- New
13/03/2020
Please do not arrive at the practice unless you have been given an appointment as you will be asked to leave. Please call us first if you need to see a GP / nurse or need to collect anything from the surgery. If you have cold symptoms please refer Read more
Hay Fever
- New
05/03/2020
Manage your Hay Fever this Spring Read more
Coronavirus (COVID-19)
- New
04/03/2020
For general information on coronavirus, please visit www.nhs.uk/coronavirus-covid-19 For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus page Read more
Patient Notice
- New
03/03/2020
Due to the Covid 19 virus additional measures have been implemented prior to patients booking an appointment at the surgery. It would be helpful if all patients could complete the NHS 111 online questionnaire prior to making contact with the surgery. Read more
Coronavirus Update
13/02/2020
Telephone System Errors - 6 Jan 2020
31/12/2019
Stay Well This Winter
31/10/2019
Patient Newsletter - December 2019
20/09/2019
MacMillan Coffee Mornings
16/09/2019
Flu Clinics
09/09/2019
Bike Ride Challenge - Charity Event - July 2019
21/05/2019
Vitality Group Walks - October 2019
15/02/2019
Protected Learning Times (PLT)
17/01/2019
New Patients
20/10/2018
September 2018 Newsletter
09/10/2018
Missed Appointments For 2018
01/10/2018
Improved Access Evening and Weekend Hub Appointments
01/10/2018

CQC Inspected and Rated
Good

We are currently CLOSED.

Online Services

News

CQC Inspected and RatedGood

We are currently CLOSED.

Online Services

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):